1. INTRODUCTION
Allsbright and its staff are committed to maintaining the trust and confidence of all our clientele, as well as those potential customers visiting our website to make enquiries.
We do not sell, rent or trade customer information with other companies or businesses for marketing purposes, etc.
We do not use customer information for marketing our own services unless you have specifically asked us to contact you; such as a phone call to arrange your annual gutter clean. This will always be a friendly no obligation call as circumstances may have changed since we saw you last.
For transparency and accountability we are accredited by the Information Commissioner’s Office.
Certification is a way of demonstrating that we will process your personal data in accordance with UK GDPR requirements and its accountability principle (article 25). We also have appropriate technical and organisational measures to ensure data security (Article 32).
In this Privacy Policy we go to great lengths to let you know how we may collect and use your personal data, and how we do so in accordance with the current law –
UK General Data Protection Regulation (UK GDPR) tailored by the Data Protection Act 2018.
We will also let you know who has access to your personal data and what your rights are.
CONTACT DETAILS
Full name of legal entity: Allsbright
Name or title of DPO: Jamie Turner
Email address: jamie@allsbrightcleaning.co.uk
Postal address: Duffryn House, Duffryn Road, Abertillery, Gwent, NP13 1HJ
ICO Certified: ZB156420
If you have any concerns regarding data protection please contact us as a first port of call. We will always endeavour to make things right where we can.
To see your rights regarding data protection please click here: Your Guide to Data Protection
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. http://www.ico.org.uk
2. DATA COLLECTED
personal DATA we may collect and why
Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).
We may collect the following data about you:
- Name
- Address
- Email Address
- Telephone Number
- Brief information to tailor our service
– if you prefer us to knock
– pets to be mindful ofWe will use the information that we collect about you for the following purposes:
- Creating your customer account
- Managing the customer account
- Managing bookings
- Recording payments
- Tailoring our service
- Administrative purposes
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
Please keep us informed of any changes including:
– Change of contact number so we can call to arrange our visits.
– Change of surname so payments reconcile with our system each month.
– Moving home so the new owners aren’t surprised by an unexpected window cleaner.
COMMENTS
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
CONTACT FORM
Information submitted through the contact form on our site is sent to our company email, hosted by Microsoft Inc and Apple Inc. These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
Declined quotes are not followed up with future advertising or marketing.
SquareUp
When making a payment through SquareUp on our website Allsbright is provided with:
- Your name
- Your contact number
- Your email address
- Your billing address.
By filling in these details you consent to us adding this information to your customer account for admin purposes such as future invoicing. We do not use contact information for marketing or sharing with thirds parties. If you would like to opt out please contact us.
Personal payment information is not shared with us. We do not have access to card details submitted.
For information on how SquareUp protects your information please see their privacy policy here:
SquareUp Privacy Policy.
GoCardless
When submitting data to GoCardless Allsbright is provided with:
- Your name
- Your email address
- Your billing address.
Personal payment information is not shared with us. We do not have access to your card details or bank account details.
For information on how GoCardless protects your information please see their privacy policy here: GoCardless Privacy Policy.
TELEPHONE ENQUIRIES
We use the Moneypenny Service to answer our calls on occasion. Their telephone answering team take customer details and will then pass this onto us in an email so that we may return your call.
For information on how Moneypenny protects your information please see their privacy policy here: Moneypenny Privacy Policy.
GOOGLE ANALYTICS
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
3. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website.
Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
X
We use X, formerly known as Twitter API to display our tweets timeline on our site. X has its own cookie and privacy policies over which we have no control. Your IP is not sent to the X server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
The Instagram page plugin is used to display our Instagram timeline on our site. Instagram has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Instagram and your IP is not sent to a Instagram server until you consent to it. See their privacy policy here: Instagram Privacy Policy.
LINKED IN
We use Linked In to promote Allsbright. There is no installation of cookies from Linked In and your IP address if not sent to a Linked In server until you consent to it. See their privacy policy here:
Linked In Privacy Policy.
We use Google to promote Allsbright. We regularly update our Google page with opening times and new photos. There is no installation of cookies from Google and your IP address if not sent to a Google server until you consent to it. See their privacy policy here:
Google Privacy Policy.
GOOGLE MAPS
We use embedded data from Google Maps on our website. There is no installation of cookies from Google and your IP address if not sent to a Google server until you consent to it. See their privacy policy here:
Google Privacy Policy.
CONSENT CHOICE
We provide you with the choice to accept this or not, we prompt consent boxes for all embedded content, and no data is transferred before you consented to it.
4. COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website: http://www.allaboutcookies.org.
The cookies we and our business partners use on our Site are broadly grouped into the following categories:
- Essential – Some of the cookies on our Site are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our Site or which allows communication between your browser and our Site. Our cookie preference cookie described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use our Site without these cookies.
- Analytics – We use analytics cookies to helps us understand how users engage with our Site. An example is counting the number of different people coming to our Site or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited our Site once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our Site was performing and improve it without these cookies.
- User Cookies – We use cookies to improve your experience by remembering your preferences so we know how you like to use our Site. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to our Site.
- Social Sharing – We use third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter or Google+. Examples would be if you wanted to “like” or “tweet” about us or our products or services. Please see our “Third Party Cookies” section below for more details.
- Interest-Based Advertising – You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy. The money made by website owners for showing third party adverts on their websites often pays for the cost of running the website and therefore usually allows you to use the website without having to pay a registration or usage fee. To try and ensure that the adverts you see are relevant to you third party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. For more details on third party cookies please visit http://www.youronlinechoices.com/
5. WHO HAS ACCESS TO YOUR DATA
Customer information is used by our staff when allocating jobs and collecting payments. Our administrative staff use this to keep a record of payments and clean dates which are available on request.
6. THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. Our website may contain links to other websites that are not operated by us. This Privacy Policy does not address the Privacy Policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
7. HOW LONG WE RETAIN YOUR DATA
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization. GoCardless information is not stored by us. Please see their website for more information about their privacy policies. http:://gocardless.com/privacy
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. YOUR DATA RIGHTS
GENERAL RIGHTS
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at hello@allsbrightcleaning.co.uk. We will respond to your request in accordance with applicable law.
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
GDPR RIGHTS
Under new GDPR legislation you have the right to request access, amend or terminate any personal information we may hold. We store all personal information on our secure password and firewall protected server.
Provision of such information will be subject to:
The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport or deriving licence certified by a solicitor or bank, plus an original utility bill showing your current address, dated within the last six months).
We may withhold personal information to the extent permitted by law.
For more details please see here: UK General Data Protection Regulation (UK GDPR)
10. THIRD PARTY WEBSITES
Allsbright may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by Allsbright, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. ThemeREX bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
At times it may become necessary or desirable to Allsbright, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
12. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.